Volkswagen car hires in Naples

Customer service was very poor. They will try to sell you additional service form the get go and if you have questions about them, they will not answer them. They will only say, sign or not sign this is your decision. You do not feel comfortable as a client as their is a sense of getting ripped off.

I did not rent a car because I got sick and cancelled. But the Surprice person was very understanding, and he offered to change the date. Unfortunately our itinerary through Europe made that impossible. So I do recommend Surprice!

Place is a scam. Showed up an hour late for car rental, all small cars were taken so made us pay an additional 100euros to use a larger car and charged us for all upgrade insurance options in order to use it. Buyer beware if you don’t have an international drivers license they will overcharge you to compensate for this.

Great at first I was a bit upset cause I didn’t know I would need 2 forms of Identification being as I prefer to keep my passport safe as much as I can. Drop off and pick up were super easy. Just wish I could get those prices other times of the year!

Check in and check out very straightforward

Easy, clean, excellent cars.

They cancelled my reservation at last minute notice. Very upsetting.

They refused to provide the car I rented and stole my money.

I have a MAJOR COMPLAINT. I booked a car through Kayak. I was given an INCORRECT PICKUP ADDRESS on both the website AND in a confirmation email. The incorrect address I was given was: St Peters Street Maidstone, ENG, United Kingdom ME16 0SN This is conveniently located near a train station, and that is a major reason I booked. But there is NO EUROPCAR at that address! Instead, upon turning up, and calling Europcar for help, I found out that the real address is: Units 4, 8 Union Park, Maidstone ME15 9XT This is MILES AWAY, and it required a half-hour taxi ride for me to get there. --- Now, there was a separate issue, that I accidentally made my booking for the wrong date! I intended Tue 12 Nov, but accidentally booked Tue 19 Nov. I did not notice this mistake until after I had made the inconvenient, expensive journey from the incorrect address I was given to the correct address. Europcar there were able to help me with a new booking, and I cancelled the old. Notwithstanding the above, I would like to know how you will remedy the problem of the incorrect address shown on Kayak and in confirmation emails, and compensate me for inconvenience that caused.

Terrible. Being charged for damages that do not exist and items like destination fees that were never disclosed

All was good except upon drop off the gate was closed even though I specifically asked about it being open early. I think the attendant may have been asleep in the booth.

Flight have been cancelled in Catania (Sicilia) and replaced by a flight in Reggio Calabre (It). We had some problem to reach someone at Dollar to confirm the possibility to change return of the car. It's hard sometine to reach someone by phone, should be easier to reach by email or facebook

Car performed perfectly, all was as expected. No problems.