Mercedes-Benz car hires in San Diego

The car was nice, easy to drive and clean. The only issue was finding parking for return. Staff was very friendly.

I said I’d pick-up at 5:00 PM. We arrived at 5:20 PM slowed by heavy traffic and the office was closed!! Very disappointed! Could not pickup next day, Had to leave San Diego at 6:00 AM!

The pick up process was against aggravating, for some reason they were asking for two forms of picture ID, and at the end ended up accepting a non picture ID as my second form of ID. They angered me for no reason. So right off the start I regret renting with these people. I rent cars often and this was the first time this has happened, must be a budget thing… so never again

Falsely advertised Fees charges, and Gas mileage

I booked online with Avis. It said there was a car available. I paid for an Uber to get to the location. When I arrived, she said they had no car for me! So, from there, I had to Uber (fee of $59) to airport location with more selection of cars. I told them what happened and they didn’t try to give me any inconvenience discount and the guy didn’t seem to care at all. I asked him to give me an economy car, but he ignored my request. He gave me a midsize, even when there were other smaller cars available! Not only that, he asked for another ID other than my DL and my CC?! Why? I am 51 years old, not 25 and under! Is it because I look young. Discrimination! Never again will I use Avis! I usually go to other car rental companies, like Hertz. They never gave me a hard time.

When we made the reservation, you booked the car by Tijuana even though I had made the reservation for the San Diego International airport. That caused quite the confusion at the counter. Why was the car booked there instead of the airport? The price was much higher than what our reservation indicated. they are now giving me a refund for the difference.

My reservations was missing.

Easy pick up and return

Kayak booked my reservation for pickup at Tijuana Airport instead on San Diego Airport so when I arrived at the counter in San Diego there was no reservation and I ended up having to pay almost tipple the reservation rate

I couldn’t pick up the car because they asked for different documents, they requested a different amount and they didn’t allow me to cancel the reservation.

No Mex Car agency at the San Diego Airport

The clerk that helped me was very honest and the vehicle I rented was in very good condition. I think the security deposit was higher than what was disclosed on the post and I wish the post was upfront about it. I did get my entire deposit back and everything turned out good.

So fast, easy, and efficient! Specifically the San Diego airport operation is amazing. Totally different than the normal car rental experience

Very friendly and helpful

Staffs in the Mira Mesa office were super nice and helpful

While I was shopping for rentals, I found an x5. I do realize that it could have been an x5 or similar. Right, when I confirmed, the price changed to $100 more. On the confirmation it showed a Mercedes. On the day of pick up. They had a Volvo for us. I mentioned that I was suppose to get a Mercedes. They informed me that they did not have Mercedes but for more money. I could get what I originally had picked the x5. Almost 200 more! So in total is was about 300 more. I feel like that was such a scam!!!!

Really easy and quick return of deposit.

The representative that assisted me when renting was professional and well versed in the offerings available at that time and assisted in getting us into a vehicle when our initial pre-paid vehicle wasn't in. Everything was done right and return was smooth. Thanks for your services.

We arrived at 12:30am and, along with several other customers, to discover they had no cars despite all of us having reservations. They locked the doors & wouldn’t talk to us for awhile, then told us all to come back the next day. We had to take an Uber 45 minutes to and from our hotel. Will not use them again- terrible customer service. What is the point if a reservation if they don’t hold a car for you!?

They need to show to underage prices

The only problem was there were no cars readily available. We waited about 45 minutes after we went to the check-in counter. We passed on taking the electric vehicle, so waited for the next.

It took me 41 minutes waiting in line to get a car. It should be better staffed given the pint of reservations that day.

We reserved a Mustang convertible ( or similar ) but were told that none were available. We could upgrade to a premium convertible, which we agreed to, but were then told that because we didn’t have a paper copy of our car insurance policy, we couldn’t rent it. We were then told that a convertible WAS available, so we lugged our luggage to the space only to find it empty. No one was in the car area (it was now 11:45 pm). We lugged our luggage back to the office and the manager couldn’t be located, but we were told that there was a BMW convertible available. Back we went, loaded our luggage into the car, but the roof was not working. An employee tried to assist us, but was unable to get it to work…after consulting the owners manual and multiple attempts. We were then given the choice of a sedan. We left the airport rental facility at 12:30 am, exhausted and disappointed! Doesn’t matter to Thrifty what type of vehicle you “reserve” and pre-pay for!! NEVER AGAIN!!! Done with Thrifty!!!

2 hour wait to pick up. This is the second time this has happened, went next door to Sixt and was on my way in about 8 minutes as I didn’t have the time to wait in a ridiculously long line. LOTS of unhappy people.