Subaru car hires in San Diego

Fast check in and out, friendly, clean

I did not know how to lower the passenger seat angle, so it was stuck at an odd angle for the whole trip.

Great experience all around!

While I was shopping for rentals, I found an x5. I do realize that it could have been an x5 or similar. Right, when I confirmed, the price changed to $100 more. On the confirmation it showed a Mercedes. On the day of pick up. They had a Volvo for us. I mentioned that I was suppose to get a Mercedes. They informed me that they did not have Mercedes but for more money. I could get what I originally had picked the x5. Almost 200 more! So in total is was about 300 more. I feel like that was such a scam!!!!

Really easy and quick return of deposit.

The representative that assisted me when renting was professional and well versed in the offerings available at that time and assisted in getting us into a vehicle when our initial pre-paid vehicle wasn't in. Everything was done right and return was smooth. Thanks for your services.

The only problem was there were no cars readily available. We waited about 45 minutes after we went to the check-in counter. We passed on taking the electric vehicle, so waited for the next.

Lots of hidden fees, my rental had damages prior ro pick up that wasnt disclosed, overall dont recommend.

Rental car rates have become outrageous. But then, to pay that much to rent a car and then have to wait for nearly an hour in line to pick it up after you have flown for hours and still have a 3 Hour Drive ahead is ridiculous.

Falsely advertised Fees charges, and Gas mileage

I booked online with Avis. It said there was a car available. I paid for an Uber to get to the location. When I arrived, she said they had no car for me! So, from there, I had to Uber (fee of $59) to airport location with more selection of cars. I told them what happened and they didn’t try to give me any inconvenience discount and the guy didn’t seem to care at all. I asked him to give me an economy car, but he ignored my request. He gave me a midsize, even when there were other smaller cars available! Not only that, he asked for another ID other than my DL and my CC?! Why? I am 51 years old, not 25 and under! Is it because I look young. Discrimination! Never again will I use Avis! I usually go to other car rental companies, like Hertz. They never gave me a hard time.

When we made the reservation, you booked the car by Tijuana even though I had made the reservation for the San Diego International airport. That caused quite the confusion at the counter. Why was the car booked there instead of the airport? The price was much higher than what our reservation indicated. they are now giving me a refund for the difference.

It took me 41 minutes waiting in line to get a car. It should be better staffed given the pint of reservations that day.

We reserved a Mustang convertible ( or similar ) but were told that none were available. We could upgrade to a premium convertible, which we agreed to, but were then told that because we didn’t have a paper copy of our car insurance policy, we couldn’t rent it. We were then told that a convertible WAS available, so we lugged our luggage to the space only to find it empty. No one was in the car area (it was now 11:45 pm). We lugged our luggage back to the office and the manager couldn’t be located, but we were told that there was a BMW convertible available. Back we went, loaded our luggage into the car, but the roof was not working. An employee tried to assist us, but was unable to get it to work…after consulting the owners manual and multiple attempts. We were then given the choice of a sedan. We left the airport rental facility at 12:30 am, exhausted and disappointed! Doesn’t matter to Thrifty what type of vehicle you “reserve” and pre-pay for!! NEVER AGAIN!!! Done with Thrifty!!!

2 hour wait to pick up. This is the second time this has happened, went next door to Sixt and was on my way in about 8 minutes as I didn’t have the time to wait in a ridiculously long line. LOTS of unhappy people.

This a unbelievable transition. I have the correct pick up and drop off address but Hertz said that’s not what they have. The charge went from booking price $290 to $890. Of course, I have to find something else with more reasonable price.

My reservations was missing.

Easy pick up and return

I did not have an international drivers license and could not get the car

Didn’t appreciate some of the customer service

The car rental desks are NOT “at the airport”. Usually that term implies that the rental desks are in the arrival terminal. At San Diego airport, you have to take a 15 minute shuttle ride. While the car rental center is technically “at the airport” because it sits on airport property, I felt deceived by the description.

Ace is 15-20 minutes away from airport and it costs an additional 30-40$ to get your car and return it! In addition to the extra time and aggravation when you get there! Get a car that is at airport…save time and money!

They charged too much insurance fee. Even we had to paid an Allianz insurancw plan which we had not listened to or agreed to have. We were charged 91 USD for 1/4 of fuel, which would be 4-5 times more expensive than the normal gas price. It was a terrible experience.

Drop off was simple but service was poor. Agent did not greet, acted rude, did not ask if everything was okay with rental. Immediately went on the offensive into what I was going to be charged. I asked what the problem was and the response was that the car needed to be detailed and will be out of commission for a few days which I was going to be responsible for. If I would've been notified, I would of ran the car through a $20 car wash and vacuum; never had an issue with simple debris at other rental locations; I was under the impression that the cost of the rental included a wash. Also, never received a receipt of the breakdown for paying 3X the quoted price.