Toyota car hires in Toronto

flexibility with drop off hour, friendly staff

Waited too long for the car. We got there 10 minutes before the appointment too. The car we asked for is not available. Gave us an”upgrade”, but it’s a gas guzzler. Also not unlimited miles like they said. It’s 60 miles a day. So false advertise from that angle. Probably not going to rent from them again.

They forced to take an Insurance which was not included in my réservation which I refuser. They Said you may or you leave …

90 minutes to pick up a car while they tried to upsell every customer. Cleaning guy said they are in commission. Agent got upset and mouthed off at me when I approached the desk and said I don’t need insurance, toll devices, or anything else, just the car.

Terrible! Upon arriving in Denver we shuttled to ace and there was at least a hour wait in line. While standing in line we noticed a sign that no cars were allowed out of the state. So we had to shuttle back to the airport and book another car rental with someone else which obviously took a lot of valuable time. Bottom line we didn’t rent from ace and never will again.

The wait for the shuttle to pick up the car took ~30 min 15 min would have made this part of the review Excellent

Very good service, nice car and great location

Excellent experience at the rental locations we dealt with (Toronto, Quebec city and Fredericton). Did have issues with car (back brakes were completely worn out and both pads and disks needed to be replaced). While dealing with Enterprise central staff and call in numbers was very time consuming and difficult, the individual rental offices were exceptions.

Great! Would definitely rent again from them! So easy!

I was robbed of my money Hertz canceled 2 hours before pickup time and I cant get back my $776.74 to date. I cannot get anyone to talk to.

I arrived to the car rental facility and they didn’t have cars, even with my confirmed reservation. Very poor service. The attended was also rude when I asked for a solution. Very bad service. Had to pay a taxi to find another way out

Good but the receipt is hard to understand. I’m still not sure what I paid as there are three different amounts. Make it simpler to understand

Good car, nice upgrade. Had to wait a long time for the pick up

Poor pick-up experience: - I arrived to the counter at 10:30AM, waited in line 30 minutes until 11:00AM and was told to come back one hour later at 12:00PM as they had no cars available - I got back in line once more at 11:30AM and waited until 1:30PM to be served - While checking-in, CX advised they do not have the car I paid for and offered me smaller class sizes (they did not adjust the price to reflect the smaller size). Even worse drop-off experience, with privacy concerns: - When I parked the vehicle in the drop-off lane, several staff (about 3-4 in total) members began opening and closing the doors before I started collecting my belongings from the car. - One staff member then *sat inside the passenger seat and closed the door while I was still in the driver seat* trying to collect my belongings - I had to ask the staff member to leave the car because I wanted to check if he was sitting/blocking any of my personal items This is a massive breach of privacy and respect. I hadn’t cleared the vehicle of my property and staff members were already trying to enter the vehicle.

It was a disaster. They didn’t have the cars we got. We have to wait for almost one hour at the airport!

Unfortunately the car reserved was not available and we had to cancel the reservation onsite as there wasn’t a vehicle large enough for our party.

Terrible, only one person working and never was told that a $250 deposit will be taken (which is fine). Tried to use my own insurance and they put a deposit of another $1000. They charge $55 for insurance per day if you use theirs. Tried to extend for one day and was told that they will take the $250 deposit as a fee for an extra day plus an additional charge. Overall terrible

They wanted additional money, fraudulent practices! I am requesting a refund!

The rental agency did not have a confirmation from for my reservation.. I had to call to get a refund. Terrible experience.

We had a very good experience…from pick up to drop off at the airport. No complaints

Staff were professional.

Excellent experience at the 333 College St location. Thank you Sandy and Sam for all the great and super friendly service provided. My second time renting from you. Hope to continue. Cheers

Incredible customer service, easy pick up and drop off and wrote down the closest gas station address for me so I wasn’t guessing when I returned to Toronto!

The original location had a system glitch that prevented any of the card readers recognizing my card (chip or mag strip) The representative tried many times then insisted my card was bad despite my calling the card co and being told it was fine. I dashed next door and came back with a receipt for a purchase, proving my card was working, but he said he couldn’t rent to me. I called Avis support and they got me a car at an alternate location. A price discrepancy later was quickly fixed by AVIS support.