Volkswagen car hires in Toronto

Good

Not all the expenses were clear. They took a picture with a cellphone of my credit card both ways in from and behind that makes my feel insecure. They didnt tell me about transit restrictions at the beginning, and they were unable of get a permission. The worse experience

Was not able to get a car

My flight was delayed several hours due to weather. Ace cancelled my reservation and refused to honor the price I reserved. Manager was rude. They charged me almost twice as much. Also the van I rented had some electrical issues. When I turned it in and informed them, they brushed me off and said it must have been something I did. Never using Ace again.

Nothing 😞

Awful customer service. Would take me an essay to explain the horrible, unfair experience

Pick up was faultless - easy to find at terminal 3 Toronto, and also return was easy to find, park and hand over car. Reported a few issues with the car to ensure the next person didn't have same problems - basically wiper needed renewing and service!, otherwise all good! Staff were helpful and curtious.. 10 out of 10!

I was robbed of my money Hertz canceled 2 hours before pickup time and I cant get back my $776.74 to date. I cannot get anyone to talk to.

I arrived to the car rental facility and they didn’t have cars, even with my confirmed reservation. Very poor service. The attended was also rude when I asked for a solution. Very bad service. Had to pay a taxi to find another way out

Excellent service

The rental agency did not have a confirmation from for my reservation.. I had to call to get a refund. Terrible experience.

We had a very good experience…from pick up to drop off at the airport. No complaints

Very good service, nice car and great location

Excellent experience at the rental locations we dealt with (Toronto, Quebec city and Fredericton). Did have issues with car (back brakes were completely worn out and both pads and disks needed to be replaced). While dealing with Enterprise central staff and call in numbers was very time consuming and difficult, the individual rental offices were exceptions.

Great! Would definitely rent again from them! So easy!

Great

It was not clear that my rental was not for anyone under 25. I could not go forward with the rental. Some kind of pop-up or more explicit warning would be helpful in the future.

Owen at the front desk was super helpful and upgraded me for a great price!

Good car, nice upgrade. Had to wait a long time for the pick up

Poor pick-up experience: - I arrived to the counter at 10:30AM, waited in line 30 minutes until 11:00AM and was told to come back one hour later at 12:00PM as they had no cars available - I got back in line once more at 11:30AM and waited until 1:30PM to be served - While checking-in, CX advised they do not have the car I paid for and offered me smaller class sizes (they did not adjust the price to reflect the smaller size). Even worse drop-off experience, with privacy concerns: - When I parked the vehicle in the drop-off lane, several staff (about 3-4 in total) members began opening and closing the doors before I started collecting my belongings from the car. - One staff member then *sat inside the passenger seat and closed the door while I was still in the driver seat* trying to collect my belongings - I had to ask the staff member to leave the car because I wanted to check if he was sitting/blocking any of my personal items This is a massive breach of privacy and respect. I hadn’t cleared the vehicle of my property and staff members were already trying to enter the vehicle.

It was a disaster. They didn’t have the cars we got. We have to wait for almost one hour at the airport!