Poor follow through on the part of two staffers. At pickup the staffer told me his printer was down and he would email me the agreement. He never did. As I used the vehicle during the week twice the vehicle wouldn’t start and I had multiple error messages. The last time it happened I almost got stranded in the Fort Niagara parking lot. Once we got back I contacted road service and the woman who spoke with me ‘arranged’ a car swap at the nearest Enterprise location. Keeping the car running at all times I made the 1/2 hr drive to Enterprise only to find out she had never contacted them and they didn’t have an extra car for me! The next day, with fingers crossed and a silent prayer, I started the car and drove to the airport to fly home. When we got to Alamo returns I told the checkout staffer about the problem. We turned the car off unloaded the baggage and then he tried to restart the car. Couldn’t do it. I guess that one will go right to the service bay!