1) My reservation amount was completely different than what they ended up charging me: I had a reservation for 359 usd and they ended up charging me 544. My boyfriend got them down to the right amount. I knew to expect them to add all the extras and I successfully denied insurance by bringing my CC insurance certificate. I have to say that after we went back to complain she was able to reduce the amount to what it was supposed to be. 2) Car flooded: The rental car clearly had a faulty seal near the windshield because when it rained in Costa Rica, water was pouring in at our feet. It continued to drip for a whole week which made driving quite annoying and wet when it shouldn’t have. 3) car made some freaky noises: The car made questionable sounds intermittently. Usually when turning and breaking. Good things: -return was super easy -I liked that they had a sheet to review and sign off on current damage and suggested we video the car. -they did eventually return the extra charges when we ended up catching them. But this delayed our trip but 1.5 h and we ended up driving after sunset