Car Hire in Charlotte, North Carolina

They were out of rental cars. I did not have a rental car while there.

The Dodge van was a little rough but everything about the rental experience was great.

I had set up the “skip the line” pickup, only to find the kiosk wasn’t working on my arrival. I’d recommend calling ahead to check. Car cleanliness was mediocre; I rented a minivan, and found crackers under the seats and juice box residue on the interior from a previous renter’s kids. My biggest recommendation is to CHECK YOUR RECEIPT! I had filled the gas tank past the “full” line, yet found a charge for 3 gallons at $4.62 a gallon. I called to complain, and they immediately refunded the charge. Overall a mediocre experience.

Rental Car with Enterprise Location: Enterprise Rent-A-Car Charlotte, NC 6541 E Independence Blvd, Charlotte, NC 28212 June 26, 2021 Made a reservation for a Premium SUV (Chevy Suburban or similar – basically something for 7-8 people) for Dec 26th-Jan 2nd 2022. September 2021 Contacted location regarding changing pickup and to confirm that they did in fact have the size vehicle I have a reservation for, since I had checked a few times and the website kept saying the location did not carry the size vehicle I reserved. Spoke with Corey and he actually wasn’t sure if the location was going to be open on the day we made our reservation due to the holiday. Couldn’t confirm and I had to call back. Was not feeling “Confident”. October 15, 2021 Called the branch once again to check about the vehicle I had reserved, as we needed the size we had reserved and if they don’t carry it, we would change our reservation to another site. Spoke with Lauren and she assured me that they would have the vehicle we needed and that they would be open and we could pick it up as soon as the branch opened. December 24, 2021 Called the branch spoke with Corey and asked if I could pickup my vehicle early due to the fact they were closed the next day due to holiday and my pickup was bright and early the next day. Was told at that time my vehicle was not there, said he would call me when it came in. Because of holiday location was closing early. I called a few hours before and asked if my vehicle was in yet (due to the fact it was Christmas the next day and they would be closed and I would need it when they opened the day after). No one at this office could confirm when the vehicle I had reserved would be in giving me the impression they were NEVER going to really give me the vehicle I reserved. So I finally asked what 4 wheel drive vehicle did they have that would fit my needs. They offered the Chrysler Pacifica van, because I did not have a lot of confidence in the fact they were not going to have the vehicle I needed and we were leaving bright and early the day after Christmas, we decided to pickp up the vehicle 2 days early. They charged $140 a day for the additional days (it’s a gouge on their part but we knew they were not going to have our car and didn’t want to find that out on the day we were leaving—so we agreed). So we pickup the van, 2 days early. After looking at the paperwork, the drop off time is wrong, and I’m being charged for my husband as an additional driver. As well as the tank is not full and no one has said anything to us about what is expected at drop off. Week of December 27th – Jan 2nd While using the van, made several attempts to call the office. Obviously busy season, placed on hold for long time and when you do finally talk to someone they are in such a hurry you are not given the grace and courtesy to ask your questions. At times you feel like you are really a bother for calling. We did realize on the trip that the return time was not going to work, with our schedule and we wanted to call the office to let them know. Couldn’t reach anyone January 1st. Called January 2nd around 9:30 a.m. was greeted by a hurried agent by the name of Jacqueline. I wanted to let her now we would be dropping the car off after hours today and did they have a drop box (the website says they do not). She assured us they do. I also told her they have added my husband as an additional driver that we are being charged for, she did some checking and then finally said they’ll credit us. No idea what that means and since we are dropping the car off I don’t feel confident this will happen. Sad she could not do it for us. Or even offer a helpful solution. Next, asked her about how tolls are charged, abrupt response “your billed later”. January 2nd, 2022 – 6:00 p.m. Dropped vehicle off- we have a complete video of the vehicle as well as a complete video of the keys being deposited in their drop box with paperwork stating my husband was not supposed to be charged as an additional driver. I am very disappointed in the service I received from this location. The attendants that helped us at pickup were nice to work with (I think his name was Corey), but everything from confidence that I would get the vehicle I reserved, to speaking with a live person when I called the branch, to when I did reach someone getting a courteous and patient person. I get that the rental car industry is hit by challenging times like every other travel industry these days, but this rental was way way too hard and it really didn’t have to be. We have always considered Enterprise as an exceptional rental car company, but this experience has set a different standard. So now we wait for our credit card to be charged the proper amount, will that be hard too? Jan 3rd – 9:40 a.m. Trying to reach location to confirm my vehicle was received as we had to drop off after location was closed. Voicemail kept spinning--- hung up on 3 times – after 40 min 12:35 -- STILL trying to reach branch to confirm receipt of keys and vehicle – went through 800 # and still got no help!

This experience was far from good, compared with previous ones I've had with the company. The location did not have the vehicle I had reserved and had nothing comparable as a substitute. When I was eventually able to get a vehicle two and half hours later, it was still not the vehicle I had reserved and it was not properly cleaned. I think that the manager of the location should have checked the system the previous night before closing to see what had been reserved for the location for the following day so that efforts could have been made early the next day to secure the required vehicles. The agent handling my reservation was courteous but a two and half hour wait was far from convenient.

Easy pick up. Quick in and out. Agent was super friendly and knowledgeable

It was nice being able to pick out the car from the "5-Star" area. Only negative was that the Rogue's brake pads were on their last legs and I could feel it

Staff at the desk was wonderful. She gave us very personalized service. My drop off experience was also excellent. Fast efficient. I left something in the car and went back to retrieve it but the car was already in the cleaning area on another level. The two staff contacted the cleaning area and got it back for me. All very pleasant and went the extra mile

One day later I have still not received a receipt, nor was I able to speak to anyone at Drop off. I picked up and dropped off the car earlier than planned, which should qualify me for a one day reduction in the rental fee. I never saw an agent to check me in. I left the key and the gas receipt in the car. Still no word. Also, on the last day the check oil and engine lights came on. That's an issue that doesn't apply to me, but affects how I feel about the car is maintained.

They were completely unprepared. They wouldn't tell us anything and locked us out of the building. They would come out and tell us one at a time what was happening. Which didn't make any sense. Lots of deflection going on as to what was the real issue. Another customer that rents from there often says it is always an issue at this site. No one was wearing a uniform or a name tag. Seemed the place was run by folks off the street. Absolutely the worst run rental car site I have ever been too. Budget/Avis, you have lost my business. Kayak, you're on the short list.

The associate at the Charolette airport who got everything squared away with my payment and rental was very friendly and helpful. This was my first time with rental car from the airport. It was unclear what I was supposed to do with the keys when I returned the car.

They said they ran out of cars. Why did it allow us to make a reservation if there are no cars? There was no customer service. There were about 20 other people who also had the same problem.

Very disappointed. I keep getting random charges from hertz. I also haven’t gotten my refund for the change I made a month ago. Also everytime I called each person told me something different. No one seemed to know the answers. It’s also very confusing trying to figure out when which stores are open and when we can pick up drop off. The app sucks too it kept closing itself, and I have an iPhone 11 so my service isn’t the issue.

I understand that in times when there are huge numbers of cancellations, car rental companies get smashed with business. I made my reservation for a car for 11PM, online, via Kayak. They were the only car rental with cars left at that hour. When I arrived, the line was 70 people deep and someone announced "If you made your reservation after 8PM, we cannot honor it". Hertz should have an accurate reservation system, that 'closes out' when there are no cars.

Wasn’t given the option to fill the gas tank myself before returning the vehicle so I got stuck paying for a full tank in advance. No phone number to call to discuss or remedy the situation.

I waited nearly an hour to get my car. I paid for and ordered a Full Sized Pickup (F-150 or larger) and was given a little Escape mini compact suv. I’m 6’4” and was super cramped in it. It was laden with dents / dings, and I could not pickup the mattresses and comforters than I needed to get so I had to pay $500 for delivery. The tank was half full when I picked it up and I was also still charged for the Large Pickup cost.

At the CLT Airport (Terminal) to Pick up the Vehicle the 45 min wait in line with one Customer Rep for almost 20 (the next 25 two more employees showed up) min is not acceptable when you have 23 people in line! Though the employees were very apologetic and nice. I felt bad for them - better management!

The customer service at the Avis location was good. Unfortunately the vehicle I rented was extremely dirty and stunk of cigarette smoke. By far the worst rental I have ever had it but there were no other vehicles of the size I could exchange it with.

I was really looking forward to getting the car to visit my mom for Mother’s Day. When I booked the pick up time was 12pm so I called Ace to ask if I can pick the car up later because I’m a school teacher and wouldn’t be off until 3:30. I was told yes of course that is fine only to get to the location and the cancelled my reservation.

So bad

Promt Pickup Friendly stuff. Very helpful. Fair value for money.