Shangri-la Surabaya
5-star Hotel with Outdoor pool
JL. May. Jend. Sungkono 120, Surabaya 60256
+62 316 003 8888based on 535 reviews
per night
About Shangri-la Surabaya, Surabaya
Shangri-la Surabaya photos
Property safety measures
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.
Hotel Amenities & Facilities
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24-hour front desk
- Smoking rooms available
- Safety deposit box
- Bottle of water
Bathroom
- Yukata (Japanese bathrobe)
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Dustbins
- Conditioner
General
- Executive lounge access
- Garden view
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Disabled access
- Lift
- Accessible by lift
- Adapted bath
- Allergy-free room
- Upper floors accessible by lift
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
- Water slide
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kid-friendly buffet
- Kids' club
- Kids' outdoor play equipment
- Playground
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
- Tumble dryer
Things to do
- Gift shop
- Game room
- Golf
- Beauty salon
- Night club
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service
- Valet parking
Bedroom
- Socket near the bed
- Alarm clock
- Cleaning products
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
Reviews
Pros +
- And the breakfast was superb! (in 22 reviews)
- The staff were helpful kind and friendly (in 36 reviews)
- Amazing choices and very high quality. (in 1 review)
Cons -
- Never ever stay at this hotel. (in 10 reviews)
- Got a late check out at 4pm due to our late flight. (in 2 reviews)
- The whorse TV i have ever had in a 5 star hotel (in 8 reviews)
Shangri-la Surabaya room booking info
Check in/Check out
Check in anytime after 14:00, check out anytime before 12:00
Cancellation/pre-payment
Cancellation/pre-payment policies vary by room type and provider.
Frequently asked questions
How far is Shangri-la Surabaya from Surabaya Juanda?
Driving distance from Surabaya Juanda to Shangri-la Surabaya and vice versa is 7.8 mi and the overall drive time is about 23min. Driving time can vary based on the time of day and traffic.
What is the best way to get to Shangri-la Surabaya from Surabaya Juanda?
If you’re looking for a simple travel option from Surabaya Juanda to Shangri-la Surabaya, consider calling a taxi or rideshare service to take you to the hotel as well as around the city during your visit.
Are there food options at Shangri-la Surabaya?
Shangri-la Surabaya does have a restaurant on site that guests and non-guests can use. Ask the front desk for kitchen hours or call Shangri-la Surabaya at +62 316 003 8888. Guests staying at Shangri-la Surabaya are welcomed by hotel staff to order room service directly from the kitchen to their room.
Does Shangri-la Surabaya have a pool?
Yes. Many momondo users travelling to Surabaya specifically look for hotels with a pool. Shangri-la Surabaya may have rules and guidelines for using the pool, so be sure to ask the front desk about things like pool hours.
What is the phone number for Shangri-la Surabaya?
If you have questions about Shangri-la Surabaya or your reservation, please call the front desk directly at +62 316 003 8888.
Does Shangri-la Surabaya have Wi-Fi available?
Yes, Shangri-la Surabaya has Wi-Fi available to hotel guests.
Is there a gym or fitness centre available to guests at Shangri-la Surabaya?
Yes, there is a gym available to guests of Shangri-la Surabaya. For gym hours, it is best to ask the front desk clerk during check-in.
What time is check-out for Shangri-la Surabaya?
The required check-out time is 12:00. Please plan accordingly before your departure to avoid any penalties or fees.
How much is a room at Shangri-la Surabaya?
The cheapest deals found start from only £55 per night. The average rate for rooms at Shangri-la Surabaya is currently around £91/night. Enter your dates in the form above to see more.
Is there laundry service in Shangri-la Surabaya?
Yes, laundry services are accessible for guests staying at Shangri-la Surabaya, Surabaya. Irons and ironing boards are included as featured amenities.
How many operators does momondo search for hotels in Surabaya?
There are 1,798 operators available for hotels in Surabaya as of April 2025.
When did momondo last update prices for hotels in Surabaya?
Prices for hotels in Surabaya are refreshed on a daily basis.
Places of interest near Shangri-la Surabaya
Attractions in Surabaya, Indonesia curated by momondo
Shangri-la Surabaya location: JL. May. Jend. Sungkono 120, Surabaya 60256