Lexus car hires in Tampa

Easy access nice sales associate

Pick up wasn’t very smooth, had to wait longer than expected.

The car booked wasn’t available they didn’t upgrade my can or give me any car Instead . the Agent’s were helpless, careless and so ignorant with me .

Paid for “Corolla or similar” but pretty sure I got a smaller car. We made due but not sure I will use them again

Worst ever. No personnel at airport desk. Prepay customers ahead of me had been waiting 1.5 hrs with no sign of someone— a person took care of one client then disappeared. Had to book a car with a competitor on the spot and paid twice as much due to last minute booking. Thrifty never again.

The minivan had issues and handled poorly. It was too late in the day to swap with a different vehicle. Seats didn’t work in the back row and would not fold down.

Return at IAD was not a good experience.

We had to wait for two hours in line to get our vehicle. That was absurd! We were exhausted since this was at from 10:30pm-12:30am! The agent was very efficient once it was our turn. Once we received our vehicle, everything was excellent...the van, the drop off.

Drop off was nice and quick. Pick up was a challenge. Waited in line for more than 40 minutes. Other than that it was good experience.

not great. We rented an electric small SUV that they gave to us not charged. They were unable to help us when we realized after driving 10 miles that the car battery was going to die. We went to the only gas stations with chargers and we happened to be at the only WaWa in the area that didn't have a charger. So we drove back to the airport with the charge so low it just said "Low" and didn't give mileage anymore, then had to pay the difference for a new car. The worst part was we were there to see family in the hospital and had a limited amount of time and missed visiting hours that day because we were dealing with the hertz mess. After my sister complained to the counter person she offered no apology and gave me some certificate for 40$ toward my next rental car with Hertz. Not gonna happen.

Pick up was all about upspending. Not comfortable Drop off in Punta Gorda was very unprofessional. Poor signage no worker dark unsafe and keydrop was as you left the lot. Should have been near cars as we had to go back and get keys

The key pick was a little confusing. The parking garage office said platinum members go inside, when I asked a Hertz employee where I get my keys she told me I had to go inside. After waiting 15 minutes, I was told the keys were in the vehicle.

This is without question the worst rental car company. I showed up to pick up the vehicle and was asked for a copy of my utility bill. For the last 20 years I’ve flown 100k miles a year and rent cars frequently. Never in that time have I been asked for a utility bill as a requirement to rent a vehicle. To make matters worse, the guy at the desk couldn’t care less, took a personal call while I was talking to him, ignored my questions and then refused to work with me outright canceling the reservation and leaving me stranded.

Nothing about ACE

Not a thing was good

Checkin took nearly an hour. There were 3 or 4 agents working and 4 guys standing around watching. Not sure why it takes so long, there were lots of cars in the lot. Granted that things were busy since the Ft Lauderdale airport was closed, but why does it have to be so slow?

Pick up was extremely disorganized. The Tampa Airport staff needs additional training. But the cost of the rental itself was on the lower end, so that was a positive.

We had booked a van online at Tampa international airport and when we got there we were told we didn’t but they said u must have been re-routed to a Avis agent half hour north of airport- this was terrible- then we were told we could not return it at Tampa and had to bring it back the agent or we would be charged - terrible - we should be partially compensated for out trouble Darren