Car hire in Canyon Gate, Las Vegas

We didn't get the model when booking, most importantly it has a defective front passenger window, it broke a few days after picking up the car, just by opening the door. So we drove back to Las Vegas, after a 4-hour trip. They wouldn't give us compensation for the gas or our time to return their defective car. Plus, nobody was "responsible", they kept telling us to call the hotline to address our concern, which when called kept telling us to address it with the office. I would definitely not book again with hertz nor recommend it, quite the contrary...

I asked for an airport pick-up and instead was placed over 7 miles away. I will never book through a third party again!

I had planned to book a car out of the Las Vegas airport. Due to my own error, I had actually booked one on Sahara dr. I was told this upon arriving at the rental desk at the airport. I recognize this was my own mistake. However, the employee directed me to go to the location on Sahara. I took an Uber and upon arrival learned there were 2 locations on Sahara and I was at the wrong one. The employee was helpful is getting our reservation moved over to this location we were at. We did agree to return the car to the same location and planned to uber to the airport from there. Our return time was 12:00pm. We arrived at 12:15pm to find out the location had closed at noon and would not be open again until Monday. There was no key drop off at the location. I asked someone from the sales side if I could return the key to them. She was very rude. As I was walking out the door she explained that she could hold the keys as a courtesy but we would still be charged for the rental until the location reopened on Monday. It was incredibly frustrating, that this had not been explained to us when we agreed to return the car at the location on noon on a Saturday. We ended up returning the car to the airport location and took the fee of returning to a different location as that was the cheaper option. It was clear this was a common issue as we ran into others having the exact same problem. If this is a common issue, the employees should be more cognizant about communicated these details. Beyond this, our car was just ok. The car itself seems pretty clean but the transmission did not work well and we were constantly struggling to meet the speed limit on the highway.

They were able to get me a car the same day that I reserved it. They were out of cars when I got there due to late drop offs, but they were able to make accommodations shortly after.

Overall good experience but a long waiting time to pick up the car ( 40-50 minutes)

If you care about your personal safety, avoid Enterprise at all cost, because they clearly don’t care. Here’s what happened to me and my family when we rented a car from Enterprise for a 16-days’ road trip. On day one, we got a warning that the coolant level was too low – which is not what you would expect if the company did any maintenance on their cars before they send them out for more than two weeks. So we bought coolant at a gas station and did the maintenance ourselves. On day two, we got a warning that the car needed an oil change after 500 miles, which point we reached after another two days. Fortunately, we were near Moab at that time, where there is a local Enterprise branch, so we took the car there for an oil change. They sent us to a Lube-It-Express, but when we got there, we were told that they didn’t service Volkswagens. So we went back to Enterprise, where they also couldn’t exchange the car because they were short on vehicles. But they checked the mileage on the car and assured us that the car could continue without oil change for another 5,000 or 6,000 miles – they literally guaranteed us that if the car broke down in the middle of the desert, it would not be because of an oil issue. Two days later, just before we reached our hotel in Page, a new warning sign came on – this time about the oil level being too low. So I checked the engine and it turned out the car was now leaking oil. Clearly we could not continue with this car. I called the Enterprise Roadside Assistance that same night, and I was asked to call them back the next morning, as 6 p.m. or so was too late to arrange a car exchange. I called them again the next morning and was immediately transferred to a call center in the Philippines – be aware that this is what you get when you rely on their roadside assistance. The representative promised us that they would send us a car from Flagstaff, and that our Volkswagen would be towed by the same truck. This would take four to six hours. I explicitly asked them to keep us updated, as we would be waiting by the phone in our hotel room. After six hours, there was no car, so I called them back. The next Philippine representative drily remarked that the request for towing had been cancelled – probably because Page was too far out. No one had bothered to notify us, even though we were waiting for six hours in a hotel room (we could forget about our plans to visit Horseshoe Bend and Lake Powell). This second representative promised he was going to arrange an exchange this time, and explicitly noted that we should be called in our hotel room to keep us posted. We waited another four hours that day, and when there was still no car, I called the Philippines again. For the second time, the exchange had been canceled and no one had bothered to warn us – now they claimed there were no cars available at Flagstaff, which was nonsense because when I called Enterprise at Flagstaff myself, they said they had lots of cars available and we could pick one up if we could get there. But the third representative promised he would arrange yet another exchange that same night with a different towing company. The car would arrive around 3 a.m. When there was still no car or phone call by the next morning, we decided to give up on Enterprise’s roadside “assistance” and try to reach Flagstaff with our leaking car. We left Page, but after 20 minutes we got a warning that the brake pressure was too low (probably because the oil had been spilling on the brakes). So it was clear we couldn’t continue with the car, and when we again called the roadside assistance, we were again transferred to the Philippines. We argued with the representative for about an hour about his legal/contractual obligation to assist us, and about recklessly endangering the lives of people stranded in the desert, but he simply said that Page was so remote that the roadside assistance couldn’t do anything for us; he could send a towing truck, but that might take several days. So the advice of Enterprise’s roadside assistance was literally – and I kid you not – “call 911 if you want to be rescued; that is the only advice I can give you.” Even sending an Uber was out of the question. So it was quite clear to us that Enterprise’s roadside assistance was either completely incapable or unwilling to assist anyone. Fortunately, me, my wife, and my 16-year-old daughter were given a ride back to Page by a friendly American who was just passing by. From Page, we took a taxi to Flagstaff, which cost us $400, and at Flagstaff we received a new car without the slightest problem. When we finally returned that car to the Las Vegas branch, the manager, Ricardo, was great about it: he apologized and gave us a refund, but that is only a small compensation for the trauma of having your lives put in jeopardy. Wasn’t Enterprise’s slogan “We’ll pick you up”? Sure – “except if you’re too far away from us.” So on the basis of these experiences, I cannot recommend Enterprise. If everything goes as planned, you will be fine, but if you ever need assistance, know that you will have to depend on the kindness of strangers. Oh yeah – or 911.

Really easy pick up. Fast transaction. Excellent véhicule.

Superior

Agents were very friendly and helpful.

Delay in getting the car promised to us. After about an hour they found us another car.

We thought we were renting a car at the airport, so that was a surprise. We were pressured into buying gas with the rental company that was expensive. It took a long time for the pick up process.

Pick up took a long time. Too much paper work, and processed too slowly. However drop off was quick and efficient.