Van Hire in Las Vegas, Nevada

Due to logistics mismanagement, we were given an 'upgrade' to a GIANT SUV (we'd reserved a mid size) - it was that or a compact car (which we couldn't fit all of us & our bags into). The SUV we got had damage to it - we were walked through as quickly as possible and got no paperwork for it. Just an email confirmation - not sure what good that would have done if we were stopped or in an accident, which thankfully we were not. The SUV itself was a gas guzzler - the 'upgrade' cost us more in fuel that we planned on spending (about $100 to fill it - YIKES!) and was a bear to park and drive (unwieldy, too large to exit the vehicle clearly in most parking spaces unless we parked in the back 40 of a lot (which we had to do to enter/exit). The staff on pickup were polite. And three days later, no receipt for final return (return was after hours because it was 9-5 in a strip mall). Not sure I'd use Enterprise again and I'd definitely speak up about so-called upgrades!

Everything ok just bit pricy.

Check in was like going through a timeshare sales pitch, attendant didn’t know her cars and her prices for the “deals” she was offering I don’t think she knew what they were she was making stuff up. She originally said we will get a Jeep Compass but offered us “for $20 instead of $60 today ONLY we could upgrade to a Jeep Cherokee” we declined on the first offer and the ones following it and were then handed a Hyundai that couldn’t even fit our luggage which is why we picked an SUV in the first place. After arguing we were told we are getting a Jeep compass, the agent who was giving out keys said we would need to pay another $100 a day for the upgrade to a compass, real hagglers. Eventually they got tired of my husband’s arguing they let us take the compass. The car was very uncomfortable but that isn’t the agency’s fault and the car was clean. Upon return the attendant was super quick which was nice, but a bit short tempered, however I probably would be too, working outdoors in 109 degrees. The experience wasn’t terrible but felt like a sales pitch they kept trying to upgrade us and get us to spend more money, and also it is said to be in the “airport” it is NOT, you will need to schlep your luggage onto one shuttle to one location then switch to a different shuttle, so you’ll be taking 2 shuttles to and from this rental location FYI.

They didn’t have the car I reserved nor accepted my coupon to get a different car pricier

Terrible. This is my first experience with Sixt and it was terrible. I reserved an suv, paid online, and when I tried to pick it up, the agent said they didnt have the vehicle I rented and only had a BMW and either a Traverse or Highlander (she wasn't sure) and I had to pay another $93 per day for it because they are upgrades. When I told her I already paid online and questioned why I would have to pay more she said, "You people rent cars at the last minute and expect to get the low price on the screen?" I provided a rental confirmation # from Sixt but she denied that Sixt agreed to rent me anything. She made no attempt to find anything else, offer another time slot, or provide one of the two remaining vehicles at the price I already paid.  Sixt cost me a last minute hotel room in Vegas and I missed work while traveling home the next day. I've called and emailed customer service multiple times over the last two days and they still haven't refunded my rental. DO NOT RECOMMEND!

The rental company refused to rent to me becaue they wanted the physical card that the purchase was made with and afirm is a virtual card. Stix also refuses to refund the transaction and they refused to let me pay the deposit with my other credit card. I feel like I've been ripped off and now I have to pay for a car monthly to afirm I never recived.

It was great! The process for return was quick!

Staff at both pick up and drop off were excellent. Drop off location very helprul as ee had to drop off at Grand Junction Colorado due go a medical emery. Very attentive and understanding of our situation

I always use AVIS. Quality car rental.

I walked away from the reservation. The price was not the same as the reservation price. Bunch of crooks at budget

The staff seemed rude and bothered by doing their jobs. The line to check in was enormous and super slow. The fact that a customer is offered to check in online and then still have to wait in a line to give information you already gave again. There is no point for the online check in. In the future, when I am in need of a rental car I will not be using Budget. I will be more than happy to pay more for better service elsewhere.

I made a reservation in februari to rent a car in august. I wanted to be sure that everything was in order in advance. When i came to the office of budget, they told me i couldn't ride to Wyoming. That's the policy of the company. They told me to go to the main office at the airport in Las Vegas. I made another busride for 1h15min. At the main office they told me the same story. I said you have to make this clear by the reservation. I didn't receive this information because i booked with kayak instead of on their website. The agent blamed me for not looking to the terms on their website. This is not my fold in my opinion. They have to make terms with their partners so people who want to make a reservation know the terms. This is a bad experience. I lost a full day searching for an afordable rental car by other companies. I cannot recommend to rent a car with budget.

Excellent

Super easy to pick up car. Just as easy to drop off at final destination airport.

Horrible. They allowed me to make a reservation for that same day online along with an upfront fee, and then when I arrived a staff member clarified that if you'd made a same day reservation "thrifty will not honor it." So basically they scammed tons of people by letting them book online then refusing to honor it. Just raking in the partial up front fee from who knows how many people just because stock was low and it appeared like one of the only options left.

Took the cab to car rental to pick up vehicle. Was helped by the person at the end. After I told him I was easy and that I didn’t need any extra coverage his tone changed. He asked if I have my cell phone to confirm my identity as well as passport. I left both in hotel. He refused to rent me the car and cancelled it. Cost me 70$ round trip by cab.

We had some issues with one of the tires. When we returned, the manager Max was very helpful and courteous. Great customer service.

The use of Kayak was great! To pick up the rental from the airport, one would have to take a rental car bus to the ACE shuttle. There is an unorganized wait for the shuttle that comes every 15-20 minutes to the off site ACE rental car location. The facility is located in an industrial area and in a garage. Looks sketchy. Once inside of the office, it is dingy, old, and filthy. The staff helping is very nosy and wants to know a lot of who, what, why, how, when questions. One attendant helping a customer was uncomfortably flirting with him. She said,“Invite me to party!” “Give me your number on this post it.” “Text me about your dog so I know who it is.” I must note you are picking up the rental in an individual building with a car wash inside. Once gathered the paperwork for the rental, you go a window and pick up the keys. The attendant informs you where to go. Once existing ACE, you are checked out with another attendant. I waited for 4-5 min to be helped. I walked to the “shed” to gain the attention of the attendant. Yup, she was rude and aggressive. She took photos of the rental and sent me off. The care was great!!! Return of the rental, a lady sat in a Jeep rental and walked out to check me in. She was nice, but not sure where I wait for the shuttle. Bathrooms are filthy and smelt like urine. While I waited for the shuttle in an unmarked area and wonder if I was in the correct spot. Customers are smoking weed infront of the ACE warehouse. No direction was given when an employee passed by. From a 1-5 I would give a 2-3 just because the car was great and so was the price. Plan on as an additional 2 hour to pick up and drop off your rental.

They didn’t honor the reservation. I got to the airport to pick up the car, and they announced that they weren’t honoring same-day reservations. So I did not get a car from Dollar, and will never rent from them again.

They said talk to kayak, kayak said talk to them. Their system didnt reflect their inventory due to multiple third party sites.

1. Extremely overbooked. Some customer supposed to pick up the car at night but no car left. They had to uber back and forth from their hotel the next day. 2. Extremely under-staffed. Waited 3 hours (1 hour outside waiting for cars get returned and washed. It was 110F outside and I almost passed out without water) I have all the pictures and videos recorded with time. 3. My car was full of scratches and a big dent. Car gas was not filled fully, it was 10% short. (About 5-10 dollars). I told the person checked me out at the gate about the scratches and asked him to leave a note in the system. They ended up still charging me when I dropped off! STAY AWAY!

Pick up location did not have the vehicle requested. They called to inform me. which was nice. Pick up location was wrong. They gave me the number to call to fix it. Assured me not to be concerned as this mix up does happen often, and easy to fix. Called the number, instead of correcting, they said they have to cancel and rebook my reservation again which caused a significant price difference. When shared my disappointment, they gave some discount which out really explaining. Dismissive. Staff at pick up, did not know about the electric (Tesla) cars. Did not provide the L2 charging adaptor. Hertz 800 Phone system hangs up when you select to talk to the local staff option. Drove back to rental place to get an adaptor. Was told to go look for it in all the other tesla cars in the lot and see if I can find one. After 3rd vehicle I gave up. Drop off was fast. Hope you share this with Hertz.

The place was closed at noon

Shuttle service totally and completely sucked, from airport to rental facility