Convertible Car Hire in Las Vegas, Nevada

Due to logistics mismanagement, we were given an 'upgrade' to a GIANT SUV (we'd reserved a mid size) - it was that or a compact car (which we couldn't fit all of us & our bags into). The SUV we got had damage to it - we were walked through as quickly as possible and got no paperwork for it. Just an email confirmation - not sure what good that would have done if we were stopped or in an accident, which thankfully we were not. The SUV itself was a gas guzzler - the 'upgrade' cost us more in fuel that we planned on spending (about $100 to fill it - YIKES!) and was a bear to park and drive (unwieldy, too large to exit the vehicle clearly in most parking spaces unless we parked in the back 40 of a lot (which we had to do to enter/exit). The staff on pickup were polite. And three days later, no receipt for final return (return was after hours because it was 9-5 in a strip mall). Not sure I'd use Enterprise again and I'd definitely speak up about so-called upgrades!

Everything ok just bit pricy.

Check in was like going through a timeshare sales pitch, attendant didn’t know her cars and her prices for the “deals” she was offering I don’t think she knew what they were she was making stuff up. She originally said we will get a Jeep Compass but offered us “for $20 instead of $60 today ONLY we could upgrade to a Jeep Cherokee” we declined on the first offer and the ones following it and were then handed a Hyundai that couldn’t even fit our luggage which is why we picked an SUV in the first place. After arguing we were told we are getting a Jeep compass, the agent who was giving out keys said we would need to pay another $100 a day for the upgrade to a compass, real hagglers. Eventually they got tired of my husband’s arguing they let us take the compass. The car was very uncomfortable but that isn’t the agency’s fault and the car was clean. Upon return the attendant was super quick which was nice, but a bit short tempered, however I probably would be too, working outdoors in 109 degrees. The experience wasn’t terrible but felt like a sales pitch they kept trying to upgrade us and get us to spend more money, and also it is said to be in the “airport” it is NOT, you will need to schlep your luggage onto one shuttle to one location then switch to a different shuttle, so you’ll be taking 2 shuttles to and from this rental location FYI.