Convertible Car Hire in Vancouver, Canada

Great experience, nice car, all in all well done

The agent that helped me at the check in was delightful. So friendly and assisted me with an issue I had encountered securing a rental car from other agencies. She was dedicated to making my experience seamless and successful.

Fast in and out service, attention to detail and flexible.

I didn’t get the car, because there weren’t cars available and I had to cancelled my plans.

I liked that they accommodated by request to pick up the care earlier than originally booked. Albeit for the price of renting it for one more day. I did not like that * the car I got warned that an oil change was required right from the pick up and all through our holidays. Turns out the regular car inspections had already been delayed by nearly 10,000 km (needed at 30K, we got the car at 38K). * when calling them, it always took several attempts to get through, the connection was always spotty * upon pick up, a sequence of "just 5 minutes", "just another 20 minutes" resulted in waiting nearly an hour for the car to be ready

Pick-up and drop off process was slow. Car was dirty inside.

The car rental place I picked my car up from took 20 minutes to see me, 15 minutes to process and it took 25 minutes for my car to o be ready. Total time to get my car was 1 hour. Nice staff but extremely inefficient. Why not have the card ready when clients come in.

very good customer service!! They tried their best to help me find the rental car. free snacks and water is a plus!

I was very upset with the rental agency. My husband went to go pick-up the car. First it was the wrong place. So they sent a car to pick him up and take him to the right place. Then upon arrival at the other location, they tell my husband that they need to first have him get in touch with ICBC to show his driving records before they can rent him the car? I have NEVER come across this once in all the car rentals I’ve had over the years. So after he proves to them that he’s a good driver, then they take a $1,000 deposit? We only had the vehicle for 5 days? Usually at other rental agencies the deposit has been no more than around $300-$500 max. So I think there was some issues there as well. We finally got the car. In all fairness the car itself was great. We got a Toyota Corolla. Very clean and it was great on the trip. Very comfortable and great on gas. The one thing I’ll say is this, they tried to make things better, but when you have a child and you’re ready to go and all you want is to get the car and get going, to have a delay for over an hour is not good. Things aren’t being done on the scale of a larger car rental agency and it’s very obvious. They need to be more organized and the fact that they don’t mention the ICBC check on their website makes me think they don’t want the customer to know about it, since it would result in going elsewhere On a scale of 1-10, the car itself was a 10 the experience was a 2 . I will take my business elsewhere next time.

Wouldn't accept a debit card. Wish that I was made aware of this. I was unable to rent the vehicle. Major inconvenience.

Very helpful.

Did not have the full-sized Premium car I had ordered, and tried to convince me repeatedly that a Malibu was the same size and class as a Charger and would not offer me a discount when requested. Also took almost an hour to process - seemed quite disorganized and disconnected to customer service.

There was one guy at the check out counter on Saturday morning. I stood in line for 40 mins to pick up my car. Is this normal?

Friendly staff easy rental process upgraded to monster SUV Toyota Quick efficient service The guys called a taxi for our onward journey Overall a pleasant enough experience

Toyota Corolla is a really nice car to drive, it has added safety when it comes with radar to check blind spots on sides mirrors and slip lines (crossing lanes) warning. I like this feature so much! The car was so dirty when picking up, The Hertz franchise "Dollar", their staff at SW Marine drive did not well prepared the car to the next customer.

My flight back to hometown was at 7am, but Europcar opens at 8am. They did not have a shuttle service to get us back to the airport. We had to get two taxis since it was 5 of us with 5 luggage. This was around 120$ extra.

I booked to pick up the car in Vancouver downtown at 9 a.m. But when I arrived, the staff told me the car was not available in Vancouver downtown but in Richmond. I ended up picking up the car in Richmond at almost 11 a.m. Poor management.

Didn't have any cars when I arrived on time. Took about an hour and a half to wait for someone to return a car and have it briefly cleaned. The inside was not cleaned at all and was quite filthy. Car had engine light warning on and issues with the wireless key start.

Car was not ready on time.