Alamo just needs to do better in Portland, ME. The staff are doing their best with what they’ve got. When we walked into the rental car area, there was a sea of people. Once we discovered that the Alamo line wrapped around and was near the door to the garage, we were shocked and frustrated. I even went to the Hertz line because there were very few people but they were out of cars. I overheard, I’m assuming a manager, explain to someone that because of the size of the garage, they can only move so many cars in at a time. My suggested solution, and this really is the only way to fix this, Alamo changes the rental availability template for the Portland airport. It’s as easy as that. That counter and facility in no way can handle that volume of business. We were to meet friends in Bar Harbor so they graciously offered to come get us. At that point, we were even afraid that there might not be a car (yes, we had a reservation, but I had lost any faith in how this was going to work out). While we were waiting, (2 +hr drive from Bar Harbor), I decided to go look at the line again. By this time, 2 hours had lapsed. A man who was maybe 8 people behind us in line, was 4 from the counter. So, if we had stayed in that line, our was it time would have been around 2hrs 45 minutes. This is beyond reasonable.