SUV Hire in Anchorage, Alaska

COST TO RENT VAN FOR ONE WEEK WAS REALLY HIGH.

Pick up was smooth and the service great. The only negative was the fact that I was not told that the office would be closed on drop off. Not a big deal but the return time was listed at 5 pm And they knew that the office closed at 4 They should have advised re: protocol for drop off.😯

Be very careful with this company. There was a small nick on my driver side door that I didn’t catch on initial inspection. Now they are trying to charge my insurance a grand

Searched for 6 months and found this to be the best price in Anchorage. Reserved a sedan, but was upgraded to VW Tiguan at no extra charge. No difficulties with pickup or return. Not a Budget issue, but ANC should have more luggage carts available.

Car was great I had to buy windex and clean inside and windows

Budget pulled a bait and switch. I reserved a car in January 2022 for our June 2022 vacation. I received a confirmation. I was able to obtain a very good rate because I reserved it ahead of time. However when I called two days before our trip to reconfirm my reservation I was told that the reservation had been canceled. They claim that I canceled it, which I never did . Further there was no cancellation email ever received by me. When I asked to speak to a supervisor they transferred me to three or four different employees who either transferred me to someone else or hung up on me. When I finally was able to speak to someone they said they couldn’t help me, the reservation had been canceled and there’s nothing they can do. BUT, they said that they had the same car available that I had originally reserved and would be happy to rent it to me for THREE TIMES the original quoted price. Budget is a scam! I will never rent from them again. I would never recommend them to anyone.

Quick, easy, great quality

Great vehicle at a reasonable price! Mix up on the billing, but they fixed immediately with no hassle when I brought it to their attention. I will definitely book with them again.

Dan the Assist Mgr did a great job , along with Christiana( not sure her name)

Excellent experience. Rented mystery car, guaranteed compact or larger. Actually received Chevrolet Traverse. Loved it so much it may be my next purchase car. Also, my counter rep was the most courteous I have had in long time. Thanks for everything.

I liked the drop off, very good and efficient.

Arrived an hour earlier than scheduled time, vehicle was ready. Customer service agent was knowledgeable and got us on our way quickly.

Everything was great except the cost. Cost could have been a little less.....

Check-in took a while, but everything else was great.

Hidden fees.

great experience

Our car was ready at arrival and everyone was so friendly and helpful…start to finish!

Didn’t get what we ordered. Waited two hours to change to something we didn’t ordered. When drop off the cat the rental record were totally wrong with other renters name and credit card. Took a long time to fix that and still got charged more than what we agreed to at the end. Need to talk to someone when get back home to take care of this.

We got a free upgrade. Pick up and drop off was very convenient.

I reserved the car for 90 days at $19/day. Hertz told me that, because it was a long rental, I needed to come in so they could check the condition of the car after 30 days. When I brought it in, the said I could keep the car for the rest of the time on my contract but the daily rate would change from $19/day to $95/day for the remaining 60 days. If I didn't want to pay, my only other option was to turn in the car.

The agent that we worked with at the desk was friendly and did upsell us from a Chevy Spark to an VW Atlas SUV and did let us know that there would be a $60 price difference per day. We accepted that and accepted his initial final charge. He did NOT tell us the check out process with the car upon leaving the airport and no one was working at the booth for check out when we were leaving and we already were running late because the process took longer than it should have. The tank was only half full when we got the car and the car did not have America USB chargers for our phones (only micro USB). Again, had we known this, we would have not taken that car but again...there was no one working the booth and we had to be to our next appointment. Upon returning the car, the woman checking us is was not friendly or accommodating. Then, when we asked her for a copy of the checkout report after she told us "everything looks good, you are free to go" she let us know that someone would email us a copy along with a receipt. Well, we have not received a check in report or an itemized receipt and we were charged way more than we were had initially been told. We were already being price gouged for a three day car rental and now we have additional charges that we were not expecting. The whole process added stress to our trip and now is causing a massive headache after the fact.