SUV Hire in San Antonio, Texas

We were sent to the garage to pick up our car after checking in at the Alamo desk. There was no one to be found in the garage to select a car. I was with my wife and 7 month old child and the garage was freezing cold. After around 10 minutes of looking for someone to help us, a nice man who worked for the airport (and NOT Alamo) was kind enough to help us get a car. We then had to select a car seat and install it ourselves in the cold. No one checked to make sure it was installed properly. I am sure this is a safety violation of any rental car standards at a minimum. The whole ordeal took over 30 minutes causing us to almost miss our flight in Austin. I will never rent from Alamo again.

Customer service was excellent! Both at pick up and drop off. My only complaint was not being able to use my Apple Card because I would have been screwed had my colleague not been there to use his card instead.

Technically ended up with a Nissan Rogue. Solid service and friendly.

All good

Excellent experience.

Not located at the airport which was NOT noted when booking!

The ease with picking up and dropping off the rental.

Pretty decent to rent from. Cost to value is in line with the industry right now.

I had only a debit card and no outgoing flight so Budget refused to rent even though I had reserved online and had been charged to my debit card. I want my money back. If you can get my card charge refunded i will be happy. Also make it clear that you only accept “credit” cards and not debit cards. Also what’s up with needing an outgoing flight—I’m a local and needed a car cause mine was in the shop. Please fix this

Liked the agent at pick-up. They said I'd get a RAM Rebel, but I got the Classic 1500, no running boards, no bed-liner, no push-button ignition (kinda hard to get used to inserting keys), but it did have SiriusXM.

Could have been better, location of vehicles

The representative at the office is very mischievous. While I was there she called someone to let her know she forgot her driver's license. My mind I said let me make sure she gives me all my credit cards and license back. I asked her for the key for the car she told me she gave it to me I said no you didn't she said yes she did. I walked to the car search my purse and I had no keys. I walked back to the office to get the key then the guy came out and said he had it this is a game they play. When I went back to turn the car in I stopped and got $5 of gas. The representative asked me did I want a receipt and I said yes she said oh I have to take this fee off it'll only take a second. And I said what fee she said the fee for not putting gas I said I put gas she said I know that's why I'm going to take it off. I said why would you put it on there if you didn't know if I put gas or not she said well I could track you and see you then go anywhere so I assume you didn't put gas I said why would you assume. She said she tracked my car and said I didn't go anywhere and I said if you track my car you start putting gas. Again it's my belief if I had not asked for a receipt she would have added an extra charge on my bill when I asked for a receipt she knew that I would recognize her overcharging me for something I didn't get. I also believe if she's the manager of this site you need a new manager.

Terrible service . No cars available for my reservation. Waited an hour for them to tell me they have been out of cars all day .

Was a good price for the week. Just got a mid suv that wasted more gas than expected vehicle I was thinking I was going to get. They have a Nissan rogue on internet but got a jeep instead. And then half way threw change oil light came on, wish they would have done a better inspection on it

Customer service tried to get me a smaller car. And I had to wait over an hour and a store that are picking up. The car pick up time was 12. But by the time I received, the key was almost 1 PM. Vehicle had so many damages on the scratches and made me very uncomfortable driving it.

There was about $60 unexpected extra fees that get charged not including insurance

Friendly staff was extremely helpful with car pick up.

When I got to the counter to pick up my rental vehicle I was told that my reservation was cancelled. I Did Not Cancel My Reservation! I looked like a fool and was highly disappointed. Aaron Greer P.S. Please send me information showing my reservation being canceled by Priceline or dollar rental. Thank you