Van Hire in Los Angeles, California

A better understanding as to how you deal with 3rd party payments

Very fast and clean. One of the best rentals I’ve had. The person that helped me at the front desk was great!

Fake damage was reported!

The wait to get a car was 2.5 hours. As I’m in line, I can hear the representatives & how kindly they treat the other clients. When I got to the counter with my reservation that had unlimited miles, they discriminated against me and told me the car was for 150 miles only and I would have to pay 50 cents per miles after that. The funny thing is, they never asked for my ID, they never asked to see my reservation, they never asked where I was headed, they never asked for my flight information like they did everyone else. They decided that I wasn’t fit to drive their rental car. To give more context, I had on a t-shirt & shorts because it was hot outside. I also wear a mask when traveling due to the overexposure to people and germs. I am in my 30s but most people think I’m in my 20s. I am a doctor and I have my own business. I was traveling for the holiday weekend because my aunt passed away and I missed my last hospital visit because I couldn’t get to my destination because of the older gentleman at the counter decided to treat me less than human. I’m currently grieving but I have reached out to my lawyer to see what can be done about this situation because I lost a lot this day that I can never get back. I hope the people who work the front counter at the LAX location find peace because I did not ask for any special accommodation, I was never rude nor did I argue with anyone like other customers who still received a car unlike me. I just would like to be treated like everyone else.

1.Lower rates. I paid $152 for a one day rental. Seems a bit high. 2. Better airport shuttle. Took 45 mins for a shuttle to arrive to take us to the airport.

The gentleman who assisted us at pick up was par-excellent. His name is L.C. at Midway LAX The vehicle we reserved was not ready at pickup but L.C. resolved the matter to our satisfaction. The workers in the car return area are quick, polite and very efficient. Thank you MIDWAY! We will definitely rent from MIDWAY again. Sincerely, Juan Willis and Annie Willis 06/08/24

I received no email with details of my rental and no receipt as I requested

Car was fine. Rental process on Kayak was fine. Drop off was fine. At the pick-up, I declined - declined - declined and said yes to NO ADDED FEES and yet there was still over 50% added fees above my agreement from Kayak and Avis. Took almost half an hour to get the bill back to what it was supposed to be. Although the manager was very cordial, he still acted like it was some kind of one-time “favor” to charge me what I actually agreed to in the first place.

The line at the pickup was excruciatingly long and the car we reserved was not available on our arrival. However, the staff was very nice, the actual process was swift and we were upgraded to a more luxurious vehicle at no extra cost.

Excellent manager. Great car and good location

The Chevy Bolt was a major hassle. Having an electric car without a charger as a rental is a very bad idea. I was told it was easy to charge and could use a "fast charge" station to do this. Even in Los Angeles this is not easy to do. I missed 2 appointments while trying to find a place to charge. I ended up in a mall walking around with my wife for an hour while the car was charging only to find out that after an hour it had only added 20 more miles to the car. I was able to find a fast charge but every one else is too- we had to wait 30 minutes just to use the station and then the "fast charge" took an hour to charge up to full. Never again will I rent an electric car or even have the desire to own one.

I have never been treated so well at a rental car place. The gal that helped us was so kind and bubbly. We accidentally rented the car somewhere else and she was able to fix everything, match the price and get us on our way.

Lady at check in desk was shady and ended up charging me an additional $240 for something I did t sign up for, had to spend 45 mins on the phone talking to multiple people for the refund.

Waited half an hour at the counter. At the end of it all, they didn’t have the truck I reserved. Unorganized and poor management

All round good

I know you guys are busy but, waiting in line to get the car on LAX was too long of a wait, If you manage to make it faster it would be great! Thank you

Excellent service and value. Would use them again

The pick up line was an hour long. We saw associates standing around and not looking to get the lines down. There wasn't a car walk around for damage at pick up. The windshield was cracked and we told the lady at the both who let us out. She said she would note it. She didn't and they tried to blame the windshield on me when I dropped off. Additionally, the price was changed on me from when I booked online. They almost doubled it. When I asked about it the attitude was take it or leave it. I will never rent with Thrifty/Dollar/Budget again.

Horrible

Dollar is part of Hertz and my recent rental experience was the worst experience with a corporation I have ever had. I will never use your services again.

The rental process went very smoothly!

Easy pick up and friendly staff.

They didn’t have the car we ordered and we had to scramble across town to get something else.

All geat!