Van Hire in San Francisco, California

The pickup experience was terrible. We waited in line for more than 2 hours and they seemed very understaffed. However, we got a very nice car despite paying for the cheapest one and were very happy with the car as well as the drop off experience.

Customer service is the primary value in a transaction. You folks really make that memorable.

Everything.

The front desk manager was savvy and helpful. Good experience. Thanks!

Easy pickup and drop off. No complaints, reasonable price.

Great service and smooth pickup and delivery Would have liked longer hours to return the car

I waited over an hour to see an attendant, only to be told unless I was willing to take an electric car, there was a further two and a half hours wait as all their cars where at the airport.

Planning a long drive trip where EV charging stations were not readily available. Reserved a fuel powered automobile. At pick up point no vehicle was available and an EV had been assigned to me. Counter staff very rude, uncaring about my issue and not helpful to resolving the problem. Manager did find a fuel vehicle for me after a three hour wait. I was charged an extra hour usage fee despite being delayed for three hours.

Forced to get an EV, even though I reserved a gas car and called ahead day off to confirm. Non Tesla charger car forced us to continuously look for a charger open. The majority didn’t work and when they did, charging took over 8 hours. Total nightmare on a vacation.

Received confirmation for a car booking that was not available upon pickup. The guy behind the desk tried to send us to another car rental company and offered no further assistance. Will not be returning.

I rented a car from Triffty and received the updated rental receipt. They made me pay another amount of money and I don’t know why. Also, I haven’t received my money back for switched services.

They overbooked themselves, had no cars available despite the reservation. Multiple people and families were told this and forced to simply wait despite having confirmed reservations.

I should get a regular SUV and drive from SFO to PHX, but they said that I've booked an electric SUV, I said it is not possible. I'm sure they lied to me because they didn't have a regular SUV. Therefore I rented an SUV in Alamo but paid in 2 times higher.

Car was not available price was double than what was estimated Lack of communication Never again!

The 2.5 hour wait to obtain the car, plus the dollar "system" being incorrect and resulting in the wrong size, is inexcusable!! Another significant delay/wait upon returning the car will absolutely convince me to never rent from Dollar again.

Comfort car. Very easy to pickup and return. To improve- the car was good but not new. It already done 150k km before I took it

Excellent staff at SFO airport

We have trouble with our reservation in another company but thanks to alamo we was avaible to resolve it in a really good time and very good price

Pick up and drop off was quick and easy. Staff was very friendly and helpful.

It was great.

Super easy and fast pick up and return process. Relieved the usual hassles of renting a car. Will use again!

Charged me more than was posted.

The line to pickup was very long, but I signed up for Avis preferred (a free signup) while in line and I got much faster service. The car was very nice and drop off was great.

I wanted to provide some feedback to Kayak because there may have been a misleading claim made on my rental. When I went online to do my booking originally, it very clearly stated on the KAYAK website that I would receive a "Mystery Car" at Avis but spelled out that it would be a "sedan that seats 4 people". When I got to the AVIS counter in SFO, they said that it was a mystery car so it was up to them to issue any four door car, so they gave me a pickup truck which was not very satisfactory. First of all, it was not a sedan and second, the trunk at the back was an open bed which made it awkward to travel with exposed luggage. I pleaded with the counter agent that the website specified a sedan with four doors and they asked for my reservation and apparently it just showed a 4 door vehicle and did not specify a sedan, like the KAYAK website did originally when I hit the confirm button on the reservation. I would like to know how this happened because the only reason I proceeded to make the reservation is because the website specified a "sedan with 4 doors" but when the booking partner who provided the deal sent me the confirmation, sedan did not appear to be listed. I really don't appreciate this as to me, it is false advertisement and misleading sales tactics. I could care less what sedan they gave me as long as it was a sedan. But they insisted, all they had was the pickup truck which did not make my vacation enjoyable at all. I reached out to the partner that made the booking with AVIS and they suggested it is likely KAYAK's issue in what they may have printed in the ad. Regardless, I was the one who was out in the end, as I had an uncomfortable ride and ended up paying at least the amount of gas.