Van Hire in Orlando, Florida

Loved how easy it was from check in to check out. I’m so glad I went with Alamo!

Pricey but convenient and simple

No issues with the customer service but I drove off with a vehicle that needed attention. I had a nail in my tire which I have reason to suspect was an issue before I received the vehicle. Also, the battery was on its final leg as it died on me right before I was scheduled for my flight. I almost missed my flight! Again, staff was friendly and eager to resolve my issue. Due to the time constraints I had to resolve all issues on my own causing a high degree of stress.

Pickup took two hours - not enough staff for volume of renters. Poor signage to get to cars. Drop off - no one to accept car. Not sure what to do. Leave key and walk away? Later a bill arrived by email charging us for filling the gas tank. A scam? We had just filled the gas tank before drop off. Called to complain. At this point not resolved yet. Avis gets a poor review this time.

Great experience at Avis Orlando - originally booked with a discount provider - but upon arrival discovered a ridiculous queue - and realized you get what you pay for.

Worst car retrial experience I’ve ever had. Avis couldn’t have made it worse if they actively tried.

Great no issues got the car with no problems and high pitch selling and we dropped it off woth ease!

Not good. Had to wait one hour in line to pickup the car. And they overcharged me by $200 for fuel even though I refilled the tank to full.

Clean and comfortable car, fast car pickup and return unlike other companies in the same terminal.

The car we received wasn't nicely cleaned inside. Not the car we expected. Didn't seem to run very well. Had 40,000 + miles already on it. The tire pressure warning light came on while driving. Need better signage at Spanish Spring The Villages.

They left me stranded on the side of the turnpike for 2 hours, roadside service canceled on me 4 times. Extremely rude and unprofessional staff at the Orlando Airport center. Avoid Hertz at all cost!

Had a Tesla with very little information on how to operate or charge the vehicle

We declined the insurance because we explained that we already had insurance through our visa. After ,36 hours of non sleep we did not read the fine print and trusted the integrity of the salesperson. Unfortunately she added the insurance and we were charged 279.92 for our 8 day rental. We feel we were taken advantage of by this person. Because if this we would not recommend this company to anyone and our review will not be favorable.

Pick up at the Orlando Airport was painful. There was an extremely long line with only one counter service employee processing customers. The counter agent was condescending, rude, relentless in trying to get customers to purchase additional items, and unpleasant with me and with all of the women I observed him interacting with in my wait. Compared to the rental experiences I’ve had in Europe and recently in Seattle; this felt like I’d gone back in time 20 years. I felt embarrassed for all the foreign tourists in-line thinking this is what our country is like.

My experience with Dollar was average. They did their jobs nothing special.

1 1/2 hours, waiting in line at the Thrifty rental counter.

The car was filthy inside, scratched and dented in numerous places, the steering wheel shook at highway speed. The counter agent charged my card $1000 more than the quoted rate and claimed that he couldn't fix it. Absolutely refused to accept my proof of insurance. The manager took me to the parking garage to have the bill fixed and left before it was resolved - it wasn't. After 2 hours walking back and forth from the counter to the garage, I left with an email address for the manager to have the bill corrected. No response to email, the social media folks couldn't help with an open reservation, when I returned the car I was told that I had used the insurance, etc so they would not correct it. The agent was deceptive, the car was filthy and in need of repair, customer service is non existent. Beware of commission based swindlers.

I paid cash at every toll I came to, however I have just received a bill from you for $42.32, which I am not happy with.

Not good. Compulsory charges not disclosed until check out. 45 minute wait for shuttle bus. 30 minute wait at the facility. An agent who more than once stated “…don’t blame the messenger,” while presenting the hidden, unreasonable charges. One example: I could not use my own EZ Pass without incurring a $55 fee. I was also “steered” to other unnecessary or redundant add-ons I would have ended up paying had I not insisted otherwise. The car smelled stale and could have been cleaner.

After reserving a vehicle online for a certain amount, there always seems to be extra charges at the time that one picks up the vehicle. Disappointing. Other than that, everything else was good. Thank you

A lot of hidden costs, shady seller, rude staff

The travel service we used had a pickup that was half an hour from the airport, so we popped into the Enterprise office at the airport and the two VERY NICE people in the office made it happen - we were able to pick up and drop off at the airport and not have to uber from place to place. What a relief!!! Thank you ENTERPRISE!!!!

No complaints at all I was very happy

In my experience, Enterprise's service-oriented business culture is so much better than any place else I've used. The Union Park Orlando branch was great.