Van Hire in Detroit, Michigan

Booked a car at 1 AM, waited 2 hours!!! to pick up the car at 3 AM.

Terrible. Broken system. Waited 3 hours for car. Then my license “wouldn’t work” so I had to use my wife’s license to rent the car. I’ve rented with budget two weeks ago with no issues. I have a perfect driving record. Will not use budget ever again. Terrible.

When I tried to check in using when prompted by an a Budget email, I kept getting an error saying that the rate was invalid. When I called Budget about this issue, I wasted several hours of time on the phone, but no one that I talked to could verify my rate or pre-check me in. One rep said that they thought that due to demand, that I wouldn't be able to get the car at the rate I had booked at anymore. Eventually someone just said to see if the rate I was booked at would be able to be honored at pickup time. It turns out it was (I different rate wasn't even discussed), but I had a lot of problems with the car that they gave me for my one-way rental from DTW to MKE. It turned out that 3 of the tires on my rental were bald on the inside which I didn't notice/check for when I picked up my rental car. One blew on the freeway and the tire was shredded on the inside. It was difficult to deal with Budget about this issue. Eventually I replaced the one tire that had blown and then drove the car on non-freeways to the nearest Budget rental to swap out my rental. I'm still waiting to see if Budget will reimbursement the money to replace the expensive low profile tire that I had to replace myself.

NA

Was excellent. The staff was phenomenal and very helpful.

No complaints at all they were friendly and the suv I had was a brand new Ford expedition limited and when I choose a vehicle on kayak I just choose full size suv and that’s what I ended up with.

Had to change out a flat and the spare was in good condition. More importantly, it was so easy to get a hold of a real human being on the phone to explain my situation and tell me where to go to exchange for another car.

The premium suv I reserved wasn’t so premium. A ton of air sound would come in from the windshield once I hit 45mph as if the weather strip was not properly replaced. The breaks were also very bad the vehicle should have been serviced before being rented out.

Sean at enterprise was great. So was kayak app helping us get the car

Everything went very smoothly. It would be great if Detroit airport had a covered area for the cars. It was raining and I had to run to my car which is kind of a drag when you have luggage, etc.

The line to pickup a car took over one hour. The staff were rude and dismissive to those in line, as well as to questions from guests. Not a great experience in any way.

Always way too long of a wait, last three rentals were with dollar at different airports and always the same long wait! It’s official we are done renting from dollar, will pay more to have better service.

friendly and flexible

Everything was excellent except for one thing; the amount charged on my credit card was way higher than my rental agreement and the final amount upon return. The National car rental location was Detroit, Mi Airport and returned to Brownsville,Tx airport. Something happened in the transition and hopefully National can correct the problem! I have a dispute reference number and I am waiting for the call from National at this time.

I really like this rental car my family enjoy it

Easy pickup. I love that you got to pick your own car and go. Return was alittle tricky as I had to adjust my drop off and staff didn’t seem to handle that well. But the manager came over and was extremely helpful and took care of it within minutes. Same date and time just different location. Very minor things. And would have been excellent all around. Car had a few areas they missed in cleaning. And the staff upon return , one lady could have handled it more professional that came over to help but minor in the end

Frequent shuttle buses to/from DTW. Quick pick up and drop off process.

The experience was good… staff efficient and the manual was in the glove box so I could look up little things about the car.

Turned my car in Yesterday. They said my bill would come in an email. STILL STANDING BY WAITING ON THE EMAIL.

The exact car i reserved i got no substitute

Everything was good

When I got there, there was line and no one behind the counter. That was because there was only one person working and she had to go out to have the vehicle for each customer brought up to be cleaned and handed over. My rental was for 3pm, I didn't get out of there until 4pm. She was nice an courteous. The vehicle was great. But in a day that had already gone wrong, that extra delay was not helpful!

Getting car took an hour, car smelled like smoke.

Representative chose a different vehicle (GMC) for us when a RAV4 was reserved and available. In her defense, there was minor damage to the back bumper of the RAV4, so she thought we wouldn’t want it. We would rather have been asked instead of the assumption. When asked about the RAV4, she quickly and politely switched us to that vehicle. Minor inconvenience.