Mini car hires in Miami

90 minutes to pick up a car while they tried to upsell every customer. Cleaning guy said they are in commission. Agent got upset and mouthed off at me when I approached the desk and said I don’t need insurance, toll devices, or anything else, just the car.

Terrible! Upon arriving in Denver we shuttled to ace and there was at least a hour wait in line. While standing in line we noticed a sign that no cars were allowed out of the state. So we had to shuttle back to the airport and book another car rental with someone else which obviously took a lot of valuable time. Bottom line we didn’t rent from ace and never will again.

The wait for the shuttle to pick up the car took ~30 min 15 min would have made this part of the review Excellent

Everything was perfect, from pickup to drop off.

It is impossible to rent a car between 1am and 5am. The location it's closed. Information on Kaya that allowed me to rent a car at night was false. I had to spent the night in the airport. The morning after the guy at Sixt kiosk was nice enough to let me keep the car (1 hour not showing up rule was not applied), and also upgraded my car.

Car was normal equipment. Not hybrid only one to choose....

Please update and show the update car list to show specifically what you have.

Waited 1.5 hours in line for the Hertz counter at the Miami airport. Absolutely ridiculous after a long day of flying. Never again with Hertz.

Three hours in three consecutive lines to pick up reserved car. Stupidly smoked a cigarette in Miami traffic: $400 surcharge. Also charged for two days for 17-hour rental.

I booked my vehicle pick up for Ft Lauderdale airport My reservation was switched the Miami airport Without my knowledge No one would accommodate or help us I had to pay for a Uber to get to Miami airport to pick up our vehicle

Only thing i liked is that there was a guy who spoke spanish. Dislike: extra charge, no reservation at all. No cars available, more than 1 hr of waiting for a car, not for the car we reserved, etc

I rent 8 seats car, but they have no in stock when I go for pickup, not give me any solutions at the store, also customer service not solve the situation. I pay uber to pick up the car, and finally I have to pay uber again to go back to hotel without any car of enterprise. They ruined our family holidays.

It had hidden cost

All was pleasant and smooth. No long lines like Hertz and Avis.

Night before Thanksgiving, was to drive to family for Holiday. Personal car broke down. I rented online via Kayak and they wouldn't deliver a car until a 4 hour wait period. Then they told me that my license was unreadable (one digit was wearing thin, I have an image of the license and also DMV can verify, they wouldn't hear of it). My guess is they were looking for a reason to not rent me a car for such a low rate as I obtained on internet. I ended up walking up to Enterprise counter and renting directly. I'll never use these little companies again.

Fast. Easy. Affordable.

Avis made it easy to get in a car and on our way quickly with no games and no hidden fees.

The car was never available and the rental company cancelled our reservation last minute. Don’t rent cars that aren’t available.

After making a long line they told me they overbooked and had no cars.

I loved that it was a brand new car!! What I didn’t like was that I requested a GAS POWERED Car but when getting to the counter there guy said “Oh you’ll like this it’s an EV, I said I DON’T want an EV PLUS THAT’S NOT WHAT I PAID FOR. So he said ok I’ll give you a”Gas powered car” but upon picking up low and behold it WAS AN EV😡. I knew nothing about EV’s and NOTHING WAS EXPLAINED TO ME, NOT HOW TO CHARGE IT ETC. Then he wrote in the paperwork that it was “FULL”, it was NOT, I only had 30 miles left to the charge…again pissed off. Thank god I wasn’t going far AND the hotel I was at had charging, which I RETURNED THE CAR FULLY CHARGED(NO CREDIT FOR THAT). Then top it off YOU STILL HAVEN’T RELEASED MY DEPOSIT THAT WAS ON MY CREDIT CARD. They could’ve at least explained how the car works lije costing it!

I made a reservation for my family to have a way to travel from Miami to Melbourne. It is an almost 3 hour trip. I purposefully reserved a NON ELECTRICAL vehicle to avoid complications with finding a charging station etc. They gave my family an electric vehicle, which resulted in them running out of charge several times and almost missing their flight. Customer service is so slow to help and now we are hoping we will be able to get a reimbursement for the uber we had to order for them to make their flight.